Refund and Returns Policy

RETURN & REFUND POLICY

Ada Collections

At Ada Collections, we want you to love your purchase! Your satisfaction is important to us. If for any reason you are not completely happy with your order, we’re here to help.

Return Window

We accept return requests within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

Items must be unused, unworn, and in their original condition.
Items must be returned in their original packaging, when applicable.
Proof of purchase or order confirmation is required.
Returns must be approved by our customer service team before being shipped back.

Non-Returnable Items

For certain products, returns are not accepted:

Personalized or custom-made items, unless defective or otherwise required by law.
Used or opened personal care items where applicable hygiene restrictions apply.
Gift cards, unless required by applicable law.
Items clearly marked as Final Sale at the time of purchase, except for defective, damaged, or incorrectly described products and as otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

Your order number.
A brief description of the issue.
Clear photos of the damaged or incorrect item and its packaging, if applicable.

Ada Collections will review the issue and, when appropriate, provide a replacement, refund, or another suitable resolution at no additional cost to you.

How to Request a Return

To initiate a return, please contact our customer service team at:

info@adacollections.com

Please include your order number and the reason for your return.

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without receiving return instructions from our team.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, Ada Collections will cover the reasonable return shipping costs or provide an appropriate alternative solution.

Original shipping charges are non-refundable for returns due to a change of mind, except where required by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for us to process an approved refund. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.